I started out in IT in 1995, as a field service engineer, repairing PCs. I did that for nearly eight years, qualifiying as MCSE on Windows NT in December 2000.

In May 2002 I moved into a tech support role, which I did for two years, before becoming a contractor in May 2004.

I now work for a major retailer as a third line infrastructure analyst.

Over the years, I've tried to keep up with advances in technology. I've attended several courses, and passed over fifteen Microsoft exams.

I've worked with IBM, Dell and HP servers. I prefer HP servers, and I've obtained the HP Accredited Platform Specialist and Accredited Integration Specialist qualifications on ProLiant servers.

I'm a great fan of VB Script, which I've found is a very powerful tool to automate processes.

In 2003 I got the opportunity to teach Windows XP course 2272, and I discovered I had a talent for technical training. Since then I've gone on to complete a City & Guilds 7303 course in teaching adults. I achieved Microsoft Certified Trainer status, but this isn't currently active.